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Anand Pag:

Anand Pag is a consulting firm based in Texas, USA dealing in SAP services and products. Anand-Pag deals in selling, implementing and supporting the SAP based propriety products which can help the customers realize business benefits within a shorter timelines and with a lower Total Cost of Ownership (TCO).

Profile:

Name: Anand Pag

Industry: Business Consulting

HeadQuarter: Texas, USA

Problem: Anand-Pag wanted to move from a static web front end to a content management based front end which could be integrated with a contact management system to capture leads getting generated from the web based channels. A critical requirement was also to have a customer support system so as to be able to track the problems and prioritize them with respect to the agreed Service Level Agreements.

Solution: Veon implemented a content management and a customer relationship management solution for Anand-Pag. The solutions were integrated using the Service Oriented Architecture (SOA). The leads generated from web were automatically transferred to the contact management module of the CRM solution. The after sales queries were integrated using SOA with the case management solution. The cases were automatically assigned to the respective staff at Anand Pag. The rich dashboards aimed at providing the to-do list for individuals and management reporting on SLA adherence to the management.