SugarCRM Services – Overview.

 

Having chosen SugarCRM as your CRM platform, you have already taken a step in the right direction. However you want to ask yourselves, how can you further drive cost savings and high level of quality at the same time? The answer is of course – Hire experts overseas with relevant expertise. We provide end to end services right from the time you are evaluating the platform or identifying your SugarCRM customization needs till you need have it in the auto-run mode with usual maintenance and support.

SugarCRM Development Services Overview

Customizing SugarCRM to match your business needs

 

As far as IT spent is concerned, the real business value comes from how well a software solution work for you. Our consultants put ourselves in your shoes and jointly come up with the solutions which make the maximum impact on your business.

Customization Services


 

We customize SugarCRM to meet the business requirements of the organization and ensure that it works as per the requirements of the organization. Our SugarCRM Consultants go out of the way and collaborate with you in designing your entire CRM solution.

Development Services


 

Our technical consultants are well versed with the application at the core level and in related technologies. We have in-depth understanding of PHP / mySQL and OOPs. This helps us in developing Custom modules, logic hooks for upgrade safe customization. Our developers are high experienced and skilled to do the job however complex it may be.

Integration Services


 

Apart from integrating portals with the application we also integrate SugarCRM with third party applications like VOIP, ERP and Accounting Solutions. We utilized our deep integration experience and provide you the optimal solution.

mrichardson ahm testimonial

Mike Richardson, Owner, AHM Loans

“I was searching for a consultant who could customize SugarCRM to suit my mortgage business. Guys at Veon not only completed the same, but also came out with very nice suggestions. I would definitely recommend Veon to anyone looking for more than just a developer.”

How do we do it

We make a sincere effort in understanding your business processes, pain-points and expectations from the application. At the same time we also make an earnest effort in suggesting where you could automate transactions, trigger notifications and implement other process enhancements. We identify the integration needs and detail out a comprehensive plan. With a two-way interaction, we show iterative demos so that you can contribute to overall designing of the solution.

More reasons why you should partner with us

  • Flexible Commercial models – Hourly, Fixed Price and FTE basis
  • Project Accelerators like Reusable code snippets, Code review checklist and Test Scripts
  • Simplified communication – jargon free and unambiguous.
  • Over 200+ implementations and counting
  • Average customer satisfaction score of 4.65 / 5.00
  • Thought leaders in this space with complex solution like SugarCRM SAP Connector, Territory Management, Sugar Desk – Help Desk solution
  • Pioneers in SugarCRM offshoring
  • Trusted by renowned companies like Asia’s largest healthcare chain and mid to small size firms alike.
Smart companies are increasingly using the solution for creating web based revenue generating platform. We have helped these companies by leveraging robust architecture of the solution. It not only saves development timeline and cost but also reduces bugs and other painful design considerations. The solution gives a tremendous opportunity to develop scale-able web based application over itself.
Default SugarCRM has certain modules which come with the base solution. However businesses require additional developments to be made so that all the entities can be matched on SugarCRM and business process can be supported. Usually ordering, delivery and invoice related features are requested so that the system can work as a mini ERP for small to mid size enterprises.
Considering that there are legacy or other web based applications in the client’s end, SugarCRM needs to be integrated with these solutions. Usually ERP, VOIP and accounting solutions are integrated with the application.
Making process efficient is the major objective of any IT investment. Companies become smarter by implementing schedule and event based workflows. An example of the former is daily alert to managers on the activities of subordinate. An alert on creation of an opportunity more than USD 10,000 falls into the second category.
Adjusting SugarCRM look and feel is necessary to brand it as your own and also to make it feel the way you would want it to as far as the end users are concerned. Mobile themes also help the application work on devices like mobiles and tablets.
Certain segments have typical requirements. For example real estate vertical needs to be integrated with website and match inquiries with supply of properties as per buyers preferences and property attributes. A logistics company would want to have complex freight calculations and quotations getting generated from website inquiries. Similar is the case with mortgage business which requires capturing the lead when someone tries to calculate the monthly payments based on loan amount, interest rates and duration.

Typical Profile of our SugarCRM Consultants


 

A typical offshore consultant is an engineering graduate with a B.Tech degree. They undergo an extensive training in-house for 6 months with real life customization assignments. They are then put into live projects and get associated with a team lead. Apart from coding standards the development methodology is in-grained into their minds.

A typical team lead has over 3 years of experience handling customers. They are trained on soft skills and are nurtured to handle clients, organize meetings , groom junior consultants and other relevant aspects. They also handle the client communication for the project they are handling.